FAQ

When and How will my order ship ?

Please allow at least two days for orders within UAE. Forever Finds boxes from our shop typically process within 1-3 business days and are shipped via multiple delivery partners. If you need your order on or by a specific date please email us at hello@foreverfinds.ae and we will try our best to make it happen! Currently, we only ship within the United Arab Emirates.

How will my gift(s) be packaged and wrapped?

All of our gifts are packaged in high quality paper or wood slide top boxes and are tied with ribbon and/or seasonal accents. Please refer to the specific listing for details on how the outside of your gift will be wrapped. If you have something else in mind, please add this comment at checkout. Note that we occasionally (beautifully) wrap glass and breakable items to protect them for transport.

Can I add a personalized note?

You bet! Please write your personal note or sentiment at checkout. If you prefer to write your own message, please add a note to include a blank card with your gift.

What if I need to order a large quantity of gifts?

For custom gifts and orders over 10 boxes, we ask that you contact us at hello@foreverfinds.ae for a custom shipping quote. We want to make sure your boxes arrive at your destination in the most efficient and cost effective way possible.

Do you offer gifting services for businesses and industry professionals?

This is our specialty! Please visit our custom page for more info.

Can you include my logo or branding in your gift design?

Absolutely! There are many options available to add branding to our pre-curated and custom boxes. Some of the services we offer are custom printed cards and hangtags and branded packaging such as engraved wood boxes and custom labeling.  Please email us at hello@foreverfinds.ae to get started!

I make, represent, or love a product that I think would be perfect for Forever Finds:

Let us know! We love discovering new brands and products. Send us a note at hello@foreverfinds.ae

I am interested in featuring Loved and Found for a styled photoshoot or blog post. How can I get in touch?

We love collaborating with other creatives! Send us a note at hello@foreverfinds.ae

Can I customize my gift box?

Want to swap out an item or create a memorable one-of-a-kind gift? Send us a note at hello@foreverfinds.ae

Where are you located? Do you offer local hand delivery?

We are located in Dubai, UAE  in Business Bay area. We can provide hand delivery for large or fragile orders that are within the Dubai area.

What is your return policy?

Due to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at hello@foreverfinds.ae

Do you offer wedding gifts?

 Congrats! Yes we do. please visit our custom page for more info.

Do you offer event gifts?

You bet! Looking for a box inspired by your events location or the theme or branding of your event?  Email us at hello@foreverfinds.ae to get started!