We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 7 days have gone by since you have received your item, we can’t offer a refund or exchange for damaged items. If you need to exchange it for the same item, send us an email at hello@foreverfinds.ae. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Due to the time and attention to detail we take in assembling your gift, ALL SALES ARE FINAL. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at hello@foreverfinds.ae.

Shipping times vary depending on your location. Typically, orders in Dubai take 1-3 business days, while other Emirates orders can take 2-3 business days.

No, we only deliver all over United Arab Emirates.

Yes, You can reach our customer support team and we will assist you further.